Gift Card FAQs

Are gift cards digital only?

Yes. When a customer purchases a Hartbreakers Creative Shop Digital Gift Card, they will receive an email that contains a digital gift card with a unique code that they can use at hartbreakersshop.com during checkout to redeem its value. None of the gift cards sold at hartbreakersshop.com are physical gift cards.

Β 

What do I do if I've misplaced or never received my gift card?

Customers can click β€œResend gift cards” from their order confirmation email. This link will only work if the order has been fulfilled.

Β 

Can I buy gift cards for someone else?

Yes. On the gift card product page, below the denominations and quantity buttons, customers can check the box next to β€œI want to send this as a gift” to fill out the recipient’s email, name, and a brief message. Customers may also schedule a date to send the gift card to their intended recipient.

Β 

How do I check my gift card balance?

Customers can check their balance by referring to their gift card order confirmation email and tapping the β€œView gift card balance” link. Customers can also reach out to Hartbreakers Creative Shop at shop@hartbreakers.com for their gift card balance.

Β 

Do gift cards expire?

No. Hartbreakers Creative Shop Digital Gift Cards don't have expiration dates.

Β 

Can a gift card be used more than once?

Yes. Customers may use a gift card more than once, provided there is still a balance remaining on the card.

Β 

Can more than one gift card be used towards a purchase?

Yes. More than one gift card can be used towards a purchase by redeeming another gift card during checkout.

Β 

Can a gift card be used to buy a gift card?

No. A gift card cannot be used to buy another gift card.

Β 

Can a gift card be used to pay for shipping and taxes?

Yes. Gift cards are applied to the final order total, which includes shipping and taxes.

Β 

Can gift cards be used in conjunction with a discount code?

Yes. Gift cards can be used in conjunction with discount codes.

Β 

Can a customer pay for an order that includes a subscription with a gift card?

Yes. Gift cards can be used to pay for an order that includes a subscription; however, they cannot be used to pay for recurring subscriptions.

Β 

Do refunds apply to gift cards?

Yes. In the event that a customer made a purchase with a gift card and their case was approved for a refund, the funds are able to be applied to their gift card.